Terms & Conditions

1. Introduction

Welcome to Residence Decorating. These Terms & Conditions govern your use of our painting and decorating services, website, and all related communications, transactions, and interactions.

By requesting a quote, booking a service, or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

Business Details:
Company Name: Residence Decorating
Email: info@residencedecorating.com
Phone: 07415 935604
Website: residencedecorating.com

2. Services Offered

Residence Decorating provides the following services:

• Interior and exterior painting
• Wallpaper installation and removal
• Decorative finishes and specialist coatings
• Property preparation and repairs
• Colour consultation and advice
• Commercial and residential decorating services

All services are subject to availability and may require a site survey before confirmation.

3. Quotes and Estimates

3.1 Quote Process

• All quotes are provided free of charge and without obligation
• Quotes are generated through our integrated quoting system
• All quotations are sent from info@residencedecorating.com
• Quotes remain valid for 30 days from the date of issue unless otherwise stated
• Quotes are based on the information provided at the time of assessment

3.2 Quote Accuracy

While we strive to provide accurate quotes, the final price may vary if:

• Additional work is requested after the quote is issued
• Hidden defects or issues are discovered during the work
• Access difficulties or unexpected conditions are encountered
• Changes to specifications or materials are made

Any variations will be discussed with you and agreed in writing before proceeding.

3.3 Site Surveys

For larger projects, a site survey may be required to provide an accurate quote. Site surveys are typically conducted in person or via our secure messaging system for smaller jobs.

4. Booking and Scheduling

4.1 Booking Process

• Bookings are confirmed once a quote is accepted and any required deposit is paid
• A booking confirmation will be sent to your email address
• All booking communications are handled through our encrypted messaging system
• Work dates are subject to availability and weather conditions (for exterior work)

4.2 Rescheduling

If you need to reschedule your booking, please provide at least 48 hours' notice. Rescheduling with less than 48 hours' notice may incur additional charges.

4.3 Cancellation Policy

• Cancellations made more than 7 days before the scheduled work: Full refund of any deposit
• Cancellations made 3-7 days before: 50% of deposit refunded
• Cancellations made less than 3 days before: No refund of deposit
• Cancellations due to circumstances beyond your control (e.g., illness, emergency): Full refund at our discretion

5. Payment Terms

5.1 Payment Schedule

• Deposit: A deposit of 30% is required to secure your booking
• Balance: The remaining balance is due upon completion of work
• Large Projects: For projects over £5,000, staged payments may be agreed

5.2 Invoicing

• All invoices are generated through our integrated invoicing system
• Invoices are sent from info@residencedecorating.com
• Invoices include full breakdown of work, materials, and labour costs
• VAT is included where applicable (currently 20%)
• Payment terms: 14 days from invoice date unless otherwise agreed

5.3 Late Payments

Invoices not paid within 14 days of the due date will incur late payment charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Interest will be charged at 8% above the Bank of England base rate.

5.4 Payment Security

All payments are processed through secure, encrypted gateways. We do not store your full payment card details on our systems. Your payment information is handled directly by Stripe and PayPal, both of which are PCI DSS Level 1 compliant.

6. Our Integrated Systems

6.1 Quoting and Invoicing System

Residence Decorating operates a fully integrated quoting and invoicing system. This means:

• All quotes and invoices are generated internally - we do not use third-party applications
• All communications regarding quotes and invoices come from info@residencedecorating.com
• You can track your quote and invoice status through our secure client portal
• All documents are stored securely and can be accessed at any time

6.2 Encrypted Messaging System

We provide a secure, encrypted messaging system for all client communications:

• All messages are protected with AES-256 encryption
• The messaging system is integrated directly into our website
• You can communicate with us about quotes, bookings, and ongoing work
• Message history is stored securely and accessible through your client portal
• No third-party messaging apps are used for business communications

7. Customer Responsibilities

As our customer, you agree to:

• Provide safe and reasonable access to the property for our team
• Remove or protect valuable items, furniture, and personal belongings before work begins
• Inform us of any known issues, hazards, or special requirements
• Provide adequate parking and access for our vehicles and equipment
• Ensure pets are secured or removed from work areas
• Make timely payments as outlined in these terms
• Notify us promptly of any concerns or issues during the work

8. Our Commitments

We commit to:

• Provide professional, high-quality workmanship
• Use quality materials and products as specified
• Complete work within agreed timescales (weather and conditions permitting)
• Maintain a clean and tidy work area
• Protect your property and belongings during work
• Communicate clearly and promptly throughout the project
• Address any concerns or issues promptly and professionally
• Leave the work area clean and tidy upon completion

9. Materials and Products

9.1 Material Supply

Unless otherwise agreed, we will supply all materials required for the work. All materials are sourced from reputable suppliers and are of professional quality.

9.2 Customer-Supplied Materials

If you supply your own materials, we cannot guarantee the quality or suitability of those materials. We are not responsible for any issues arising from customer-supplied materials, and our warranty does not cover work done with such materials.

9.3 Colour Matching

While we strive for accurate colour matching, slight variations may occur due to lighting conditions, surface preparation, and batch differences. We recommend viewing colour samples in the actual location before finalising choices.

10. Warranties and Guarantees

10.1 Workmanship Warranty

We provide a 12-month warranty on all workmanship. This covers defects in workmanship that arise under normal conditions. The warranty does not cover:

• Damage caused by accidents, misuse, or neglect
• Normal wear and tear
• Issues arising from pre-existing conditions not disclosed before work began
• Work done with customer-supplied materials
• Damage caused by environmental factors beyond our control

10.2 Product Warranties

Many of the products we use come with their own manufacturer warranties. These warranties are subject to the manufacturer's terms and conditions. We will provide warranty information for all products used in your project.

10.3 Warranty Claims

To make a warranty claim, please contact us in writing with details of the issue. We will inspect the work and determine if the issue is covered under warranty. If covered, we will rectify the issue at no additional cost to you.

11. Liability

11.1 Our Liability

We carry full public liability insurance. Our liability for any claim arising from our services is limited to the total value of the contract, except in cases of gross negligence or wilful misconduct.

11.2 Your Liability

You are responsible for the safety of your property and any third parties during the work. We are not liable for any loss or damage to items not protected or removed as requested.

11.3 Insurance

We strongly recommend that you maintain adequate home insurance coverage during the work period.

12. Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Residence Decorating or our licensors. You may not use, reproduce, or distribute any of our content without written permission.

Any designs, colour schemes, or recommendations we provide are for your personal use only and may not be shared or used for commercial purposes without our consent.

13. Data Protection

We take your privacy seriously. Your personal information is collected and processed in accordance with our Privacy Policy. We use your data only for the purposes of providing our services, communicating with you, and fulfilling our legal obligations.

Our systems are secure and encrypted. We do not share your personal information with third parties except where necessary to provide our services (e.g., payment processors) or as required by law.

For full details, please see our Privacy Policy.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Extreme weather conditions
• Natural disasters
• Government restrictions or regulations
• Supplier failures
• Pandemics or public health emergencies
• Utility failures

In such cases, we will notify you as soon as possible and work with you to reschedule or find alternative solutions.

15. Dispute Resolution

We strive to resolve any disputes amicably and professionally. If you have a complaint or concern, please contact us first so we can address the issue.

15.1 Complaints Procedure

1. Contact us in writing with full details of your complaint
2. We will acknowledge your complaint within 3 working days
3. We will investigate and respond within 14 working days
4. If the issue cannot be resolved, we will propose a solution or next steps

15.2 Alternative Dispute Resolution

If we cannot resolve a dispute directly, we may use mediation or arbitration services. For consumer contracts, you may also refer disputes to the UK Online Dispute Resolution platform.

16. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We may update these Terms & Conditions from time to time. The updated terms will be posted on our website with the "Last Updated" date changed. Your continued use of our services after changes constitutes acceptance of the updated terms.

For significant changes, we will notify existing clients via email.

18. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any specific agreements related to your project, constitute the entire agreement between you and Residence Decorating regarding our services.

20. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact us:

For formal complaints or legal matters, please contact us in writing at the email address above.